State Farm® Insurance Agent Cary Ichinose

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Serhii Havrylenko

December 6, 2023

1 out of 5

"I tried to buy auto insurance today and have been declined without any explanation, I just saw "risk is ineligible" on screen of the monitor. I am wondered, why? I used their service for 6 months and then had interruption for 6 months. Yes, because I do not print money and because I lived out of the US for 7+ month total for last year. Why I should pay if not using a car?"

We responded:

"Hi Serhii, An explanation was given but possibly not to your satisfaction. This concern of yours was not brought to our attention while you were in the office for auto insurance. Please contact my office to clarify and to provide you with any additional information to address your concern. Mahalo, Cary"

Laurie Ann Elizares

July 6, 2023

5 out of 5

"I’ve had my insurance with Cary Ichinose for over 30 years. No complaints. Definitely a firm you can trust."

We responded:

"Aloha Laurie Ann, Thank you for your 5 Star review. We appreciate business and loyalty throughout the years. Thank you for sending us some Aloha! Mahalo, Cary & Team"

MeShel Wilson

September 21, 2022

2 out of 5

"This office does not respond to your voicemails or your emails and do not acknowledge any text messages. They put you on hold and then hang up, they say they will call you back and then they do not. They are a very inefficient at customer service."

We responded:

"Aloha MeShel, I appreciate your review and thank you for giving us at least two stars. We have notes of contacting, texting, and leaving you courtesy voice messages. However, we understand the frustration in getting instant answers and responses today. We apologize that we were not able to satisfy your immediate expectations. We will take your comments and learn how we can better our office in responding to customers, acknowledging text messages, and being more efficient at our customer service. Respectfully, I do not believe our office hangs up the phone on our customers. Thank you again for your review and venting your frustrations online in your attempt to deliver constructive criticism. Mahalo, Cary and Team"

Michael Liverett

June 6, 2021

5 out of 5

"Over 50 years with State Farm over 20 years with Cary and his team great people can't ask for more always on top of everything great job. Thanks The Liverett's"

We responded:

"Aloha Michael, Thank you for the 5 star review. I appreciate your loyalty with State Farm throughout the years. Most of all, I appreciate knowing you and Jackie as friends. Blessings to you and your family. Mahalo, Cary"

Jim

June 12, 2020

1 out of 5

"They blocked my last review so I'll try again. My car's battery died in Hawaiian Beaches and I called for a tow. State Farm refused to tow it so I found a way home and over night it got vandalized and now became a bigger problem because it was totaled. I spent 10 days on the phone with their online call center (not the local office) trying to get my car towed. It was awful. Cary said that I needed to adjust to Island Time, since I'm from the east coast. It was that island time mentality that cause my car just needing a jump to now being totaled. When you call in there the kid answering the phones always sets up call backs so it's impossible to get a real person on the phone, they always have Christian music blasting on that radio and the claims process is not handled at the local office. They didn't even try to save my business when I went to Liberty Mutual. No one ever apologized for this enormous mess either. I'm a howley, they didn't care."

We responded:

"Hi Jim, I appreciate your feedback and I apologize that we did not meet your expectations in handling your towing claim. We try our best to satisfy our customers and respect all races, gender, and beliefs. Thank you for being a State Farm customer and we wish you the very best. Blessings to you, Cary"